Welcome to Stunning Phone Cases! By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. Product Creation and Ordering

All products at Stunning Phone Cases are made to order. This means each item is created specifically for you when you place your order. As a result, production times may vary. We strive to ensure the highest quality craftsmanship in all of our products.

2. Return and Exchange Policy

We want you to be completely satisfied with your purchase. Stunning Phone Cases offers a 30-day return policy for products that have defects in craftsmanship. To qualify for a return or exchange:

  • The defect must be related to craftsmanship and not due to normal wear and tear, misuse, or damage caused by external factors.
  • A Return Merchandise Authorization (RMA) is required for all returns and exchanges. Items sent back without an RMA will not be accepted.

3. How to Request a Return or Exchange

To request a return or exchange, please get in touch with us at support@stunningphonecases.com with the following information:

  • Your order number
  • A description of the defect
  • Photos of the defect (if applicable)

Our support team will review your request and, if approved, provide you with an RMA number and further instructions on how to proceed with the return or exchange.

4. Shipping for Returns and Exchanges

Customers are responsible for the cost of shipping returns or exchanges, except in cases where Stunning Phone Cases has made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. Contact Information

For any questions or concerns about our products or these terms and conditions, please contact us at:

Email: support@stunningphonecases.com

We appreciate your business and thank you for choosing Stunning Phone Cases!